Candy916 Terms & Conditions – Platform Rules & Policies

This document contains the Terms and Conditions governing the use of the candy916 at https://candy916.biz. Any player who registers, logs in, or uses any part of the candy916 service is deemed to have read, understood, and fully agreed to comply with all rules set out in this document.

Candy916 reserves the right to amend, add to, or remove any part of these Terms and Conditions at any time without prior notice. It is each player's responsibility to review this document periodically to stay informed of the current rules in effect.

By accessing or using the platform candy916, you expressly indicate your agreement to be bound by these Terms and Conditions, our Privacy Policy, and all applicable game guidelines. This acceptance is binding and takes effect from the first time you access the candy916 website or services.

If you use the candy916 platform on behalf of any organisation, you also represent that you have the legal authority to bind that organisation to these terms. candy916 is not liable for any losses arising from failure to comply with these terms.

To be eligible to register and use the service candy916, you must meet all of the following requirements without exception:

• Aged 18 years and above at the time of registration and throughout the period of account use.
• Residing in or accessing the platform from a geographic region where online gambling activities are permitted.
• Having full legal capacity to enter into binding contracts.
• Not currently undergoing self-exclusion from any gambling platform.
• Not registering on behalf of others or using another person's account.
• Not appearing on any list of persons prohibited from using candy916 services.

Candy916 reserves the right to request identity verification documents at any time to confirm a player's eligibility. Failure to provide the required documents within the specified timeframe may result in account suspension or closure.

Each player is only permitted to hold one (1) active account on the candy916 platform at any one time. Creating multiple accounts – whether using the same name, email address, phone number, or payment method – is strictly prohibited and may result in all associated accounts being frozen and all account balances being forfeited.

During registration, you are required to provide accurate, truthful, and up-to-date information. The following details are mandatory:

• Full name as per valid identification document
• Correct date of birth
• An active and accessible email address
• A valid Malaysian phone number
• A strong, unique password for your candy916 account

You are solely responsible for keeping your candy916 account password confidential. Do not share your login details with anyone. candy916 will never ask for your password via email, SMS, or live chat.

Candy916 supports a range of payment methods popular in Malaysia for players' convenience. All deposits must be made using a payment method registered in your own name. The use of third-party payment methods is prohibited and may result in account suspension.

Candy916 does not charge any processing fees for deposits. However, payment service providers may apply their own charges, which are beyond candy916's control. All deposits may only be used for gameplay on the candy916 platform and may not be used as a financial instrument or for fund transfers.

Winnings may be withdrawn subject to the following conditions. candy916 is committed to processing all valid withdrawals within the specified timeframes:

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals to e-wallets (Touch 'n Go, GrabPay, Boost, ShopeePay) are processed within 15–30 minutes.
• Withdrawals to a bank account via DuitNow or standard bank transfer are processed within 1–4 hours on business days.
• Withdrawals exceeding RM 10,000 may require additional verification and can take up to 24 hours.
• Withdrawals can only be made to the same payment method used for the deposit, or to a bank account in your own name.
• Players are required to complete all bonus rollover requirements before withdrawals are permitted.

Candy916 offers a variety of bonuses and promotions for both new and existing players. All bonuses are subject to the specific bonus terms stated alongside each offer. The following general rules apply to all candy916 bonuses:

• Each bonus may only be claimed once unless otherwise stated in the respective bonus terms.
• The welcome bonus is available to new members who have not previously registered an account at candy916.
• Wagering requirements (rollover) are typically between 5x to 30x bonus value depends on the type of promotion.
• Bonuses cannot be transferred to other players or exchanged for cash without meeting the rollover requirements.
• Candy916 reserves the right to void bonuses and associated winnings if abuse or fraud is detected.
• Some games may be excluded from bonus rollover requirements – please check the specific bonus terms.

All games on the platform candy916 – including slots, live casino, baccarat, blackjack, roulette, Sports Betting (Malaysia Super League, EPL), poker, cricket, virtual sports, and other games – are each subject to their own individual rules, available in the help section of each game.

• All games use a certified random number generator (RNG) to ensure fairness.
• Game results are final and cannot be disputed unless a verifiable technical failure has occurred.
• In the event of a technical disruption or disconnection during gameplay, candy916 will restore the game state based on the last saved server record.
• Candy916 is not liable for any losses resulting from internet connectivity issues on the player's end.
• For Sports Betting, all odds are subject to change until the bet is confirmed. Maximum bet limits may vary by market and event.

The following activities are strictly prohibited on the platform candy916 and may result in immediate account closure, forfeiture of account balance, and legal action:

• Use of automation software, bots, or any unauthorised assistance tools.
• Manipulating games or colluding with other players to gain an unfair advantage.
• Money laundering or using the platform for any unlawful financial purpose.
• Opening multiple accounts or using a false identity.
• Exploiting software bugs or technical errors to gain an unfair advantage.
• Harassing, threatening, or behaving rudely towards other players or candy916 staff.
• Abusing candy916's bonus or promotion system with fraudulent intent.
• Sharing or selling your candy916 account to another party.

Candy916 is fully committed to promoting healthy and responsible gambling. We recognise that gambling carries the risk of addiction and we take this responsibility seriously. The candy916 platform provides a range of tools for players who wish to manage their gambling habits:

• Daily / Weekly / Monthly Deposit Limit – set your own deposit limit.
• Play Time Limit – set a limit on how many hours you can play per day.
• Take a Break – step away from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion – temporarily or permanently close your candy916 account.
• Reality Check – receive periodic reminders about your session duration.

If you need help or guidance on responsible gambling, please visit our Responsible Gambling page or contact the candy916 support team directly.

Candy916 reserves the right to suspend, restrict, or close any player account – with or without prior notice – in the event of a breach of these terms, fraudulent activity, or suspicious behaviour. In such cases:

• All valid account balances (excluding bonuses in breach of terms) will be returned to the player once the investigation is concluded.
• Candy916 reserves the right to withhold withdrawals pending the outcome of an investigation if fraud is suspected.
• Players whose accounts have been closed due to fraud are not entitled to any compensation or refund.
• Players may also request voluntary account closure at any time by contacting the candy916 support team.

The collection, use, and protection of your personal data by candy916 is governed by our Privacy Policy in detail. In summary, candy916 is committed to:

• Not selling, renting, or sharing your personal data with third parties without your consent.
• Using 256-bit SSL encryption for all data transmission on the platform.
• Retaining your data only for as long as required by legal obligations and business operational needs.
• Providing you with access to and control over your personal data upon request.

Candy916 shall not be liable under any circumstances for any indirect, incidental, special, consequential damages, or loss of profits arising from the use of or inability to use our platform. candy916's maximum liability to any player under any circumstances shall not exceed the total amount actually deposited by that player in the preceding 12 months.

Candy916 makes no guarantees regarding the continuous availability, accuracy, or fitness of the service for any particular purpose. The platform is provided "as is" and candy916 is not liable for service disruptions caused by factors beyond our control, such as internet infrastructure failures or natural disasters.

Candy916 reserves the right to modify, amend, or replace any part of these Terms and Conditions at any time. Players will be notified of material changes via their registered email and/or a notice displayed on the candy916 homepage. The "Updated" date at the top of this document will always reflect the latest version in effect.

Continued use of the candy916 platform after notification of changes constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the platform and may request account closure.

These Terms and Conditions are interpreted and governed by the applicable laws of the jurisdiction in which candy916 operates. Any dispute arising from or related to the use of the candy916 platform shall first be resolved through good-faith negotiations between both parties.

Should resolution through negotiation fail, the dispute may be referred to arbitration or a competent court under the applicable jurisdiction. candy916 makes no representation that the content of this platform is appropriate or available for use in locations that may have different laws governing online gambling.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of our service candy916, please reach out to us through the following channels:

• Email: support@candy916.biz
• Live Chat: Available 24/7 via the chat icon at the bottom right of the platform.
• Average Response Time: Under 3 minutes via live chat, 2–4 hours via email.

The candy916 support team consists of Malay-speaking agents ready to assist you with all enquiries related to your account, payments, bonuses, or any technical issues you may encounter.